nasyes.blogg.se - Bentley software support

#BENTLEY SOFTWARE SUPPORT PROFESSIONAL#
#BENTLEY SOFTWARE SUPPORT WINDOWS#

Emotional intelligence when talking with users and the ability to document in a methodical manner.Internal and External Communication to be handled with patience, friendliness, and clarity.A "user first" approach and strong critical thinking with a desire to solve problems with excellent troubleshooting skills.Possess excellent written and verbal communication skills.

#BENTLEY SOFTWARE SUPPORT WINDOWS#

Must have Intermediate knowledge of Windows Operating System (Server and client) with respect to administration and debugging.

Must have Intermediate knowledge of Networking (DNS, TCP\IP, FQDN, cluster environments).

Beginning to intermediate knowledge of IIS (Internet Information Services),.

Must have Beginning to intermediate knowledge of relational databases: Microsoft SQL Server or Oracle.

A Bachelor’s Degree with 3 -5 years of experience in technical support and exposure to global user interaction.

Meet with internal Bentley teams to provide the users’ perspective on our products and services.

Document technical knowledge in the form of Knowledgebase Articles or Communities Posts.

Document software problem defects for review and take corrective actions.

Communicate with team members regarding current/ongoing issues via daily scrum calls.

Properly escalate unresolved issues to appropriate internal teams (e.g.

Maintain accurate notes and details on user support requests.

Ask users targeted questions to quickly understand the root of the problem.

Research and identify solutions to ProjectWise Product functionality/features.

Act as a liaison between users and Product Management/Development.

Work in a fast paced environment while collaborating with internal and external stakeholders.

Advise and educate users on accurate usage of the Product and address specific use cases reported on the Service Requests.

Provide users with troubleshooting and technical assistance for ProjectWise Product functionality/features via e-mail, Service Requests, phone (inbound/outbound) and web-portal (Bentley Communities.).

The position is responsible for problem analysis, documentation, resolution and escalation involving Bentley’s supported products.

#BENTLEY SOFTWARE SUPPORT PROFESSIONAL#

This is a hands-on position that will interface with our users as well as our development, professional services, and sales departments.As part of the team the technical support engineer is responsible for providing technical assistance on the Product to our users via phone (inbound/outbound), e-mail, and web-portal.This is a position within our ProjectWise Product Support Team located in Pune.Bentley Systems is seeking a talented individual to become a valued member of our Product Support team as a Technical Support Engineer.Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $700 million, in 172 countries. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, and the iTwin platform for infrastructure digital twins. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, and industrial facilities. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company.